Freddy AI for CX
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Booktopia.com.au is an Australian online book seller, founded in 2004. They have a turn over of $85 million a year and was listed in BRW’s Fast 100 for five consecutive years.
Alex Huntley, Customer Service Manager at Booktopia speaks about how "Freshdesk is not just a full-featured product but also a very good value for money. We are able to bring a lot of processes together and the e-commerce integration is a great add-on”.
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