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An overview

Implementing Freshdesk for your support team will improve the support experience for your customers, make your team more efficient with their day-to-day work and help team leads or admins scale support easily.

In this video, we will walk you through the basic functionalities of Freshdesk. We’ve covered the following modules in this overview:

  • Customer portal
  • Agent dashboard
  • Ticket inbox
  • Ticket details
  • Reports
  • Settings and more