Global Support: Multilingual

An overview

An 8 nation survey suggests that customers have a 72% higher chance to buy a product or service if the information is available in their own language. Manage customer service globally with the multilingual support portal. Customer service across geographies will no longer be a hurdle, as you can manage your support in different languages and provide customers with a personalized experience across the globe.

• Automatic language detection, enhance the support experience for customers by using their preferred language
• Bring your support agents from around the world into a unified, convenient helpdesk that lets them use it in their own language.
• Cater to a global customer base by providing translations of solution articles and better manage them using language-specific tags.