There are many occasions in customer support when you'll have turn down a customer. Maybe the customer asked for a product or a service you don’t offer. Or maybe the customer made an unreasonable or even an unethical demand. So learning to say no is an essential skill you need as a support rep. In this video, we will go over the 6 important points to keep in mind while saying no to customers.
Get email templates for the common 'No' saying situations here: http://bit.ly/say-no-in-custserv-blog