An overview

Linked Tickets helps you link similar tickets reported by different users to a single thread, and broadcast updates to all of them easily when the issue is resolved.

  • Streamline emergency responses by linking related tickets to a master ticket that can be assigned to the main problem-solving agent.
  • Send customers prompt, accurate answers by linking tickets for faster resolution and easy communication.
  • Run periodic checks on tickets which are overdue or pending response. Set up reminders and escalations so that your team can resolve tickets faster.

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