An overview

Customer support as a function requires collaboration with multiple teams across the organization. With the Shared Ownership ticketing feature, you can now share a ticket with another agent without compromising on your access to the ticket

  • Create clear and efficient workflows by sharing tickets with different parties involved without compromising on your access to them.
  • Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to inquiring customers.

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