Shared Ownership Ticketing

An overview

Customer support as a function requires collaboration with multiple teams across the organization. With the Shared Ownership ticketing feature, you can now share a ticket with another agent without compromising on your access to the ticket

Create clear and efficient workflows by sharing tickets with different parties involved without compromising on your access to them.
Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to inquiring customers.