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Managing people is hard. Hiring people is even harder. Especially when it's for a position like customer service where the skills that matter are not immediately discernable and the points do matter.

In this mini e-book, we'll go into some detail about:

  • The essential qualities every support hire needs to possess to wow your customers
  • The kind of questions you need to ask to figure out if candidates possess these specific qualities
  • How industry greats like Zappos, Product Hunt, Zapier, Buffer and Rackspace go about it.
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