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As a customer service manager, you're responsible for hiring a stellar support team that delivers empathetic and accurate support. 

But, how do you identify if the candidate you're interviewing has those essential customer service skills?

A set of well-crafted interview questions guide you in finding the perfect addition to your team.

In this whitepaper, we've curated a list of questions that'll help you assess if a candidate has -

  • Empathy and a customer-centric approach 

  • Communication and persuasion capabilities 

  • Problem-solving and conflict resolution abilities 

  • Collaboration skills (including team skills for remote support) 

  • Positive attitude and work ethics 

  • Brand culture alignment

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