For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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A handy list of questions to spot the right talent for your support team.
As a customer service manager, you're responsible for hiring a stellar support team that delivers empathetic and accurate support.
But, how do you identify if the candidate you're interviewing has those essential customer service skills?
A set of well-crafted interview questions guide you in finding the perfect addition to your team.
In this whitepaper, we've curated a list of questions that'll help you assess if a candidate has -
Empathy and a customer-centric approach
Communication and persuasion capabilities
Problem-solving and conflict resolution abilities
Collaboration skills (including team skills for remote support)
Positive attitude and work ethics
Brand culture alignment
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