To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you’re new to the industry.
There are so many things to learn, so many people to help, and so little time.
This starter kit was designed with that in mind.
Empower yourself to do the best work you can in the quickest and most effective way possible.
Being part of a customer support team can feel overwhelming. It entails familiarising yourself with a new product or service, workflows, new teammates, and an endless list of new things.
Set yourself up for success by simplifying your work.
As a support agent, figuring out where best to begin your work each day is not an easy task. Everything seems important, requiring immediate attention. So the question is, how do you prioritize your work when all of it looks important?