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The consumer journey map is being redrawn, due to a tidal shift that’s currently underway in the customer experience industry: product options are becoming more clustered and less differentiated and your customers, overwhelmed with choice, are being forced to become much savvier and smarter with their shopping, and more selective with their loyalty.
How are you, as part of the burgeoning and shifting UK retail industry, going to make your mark with excellent CX?
In this ebook, you’ll find insights into the current landscape of customer experience in the UK that you can use to give your brand a true competitive edge.
Download the ebook to learn more.
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