Freshdesk is a leading customer service software built by Freshworks that businesses of all sizes use to support their customers across multiple channels, including email, live chat, social media, community forums, bots, and third-party messaging apps like Whatsapp, Facebook Messenger, Apple Business Chat to deliver delightful customer experiences and crush CSAT goals.
Being an extremely intuitive ticketing system, Freshdesk offers simple yet powerful support automation capabilities, including intelligent ticket routing, smart escalation management, prompt notifications, and canned responses that empower your support agents to streamline their operations and offer exceptional support effortlessly.
Also available as a mobile app, Freshdesk integrates seamlessly with 1000+ marketplace apps, including Slack, Shopify, MS Teams, Google Suite, and many more, making it a truly unified customer support software.