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Feature list |
FREE Up to 10 agents
|
GROWTH $15/agent/month, billed annually $18 /agent/month, billed monthly |
PRO $49/agent/month, billed annually $59 /agent/month, billed monthly |
ENTERPRISE $79/agent/month, billed annually $95 /agent/month, billed monthly |
| SLA MANAGEMENT | ||||
| Business rules management through SLAs | ||||
| SLA reminders | ||||
| Escalation emails for SLA violation | ||||
| Multiple SLA policies | ||||
| Product, group and company level SLAs | ||||
| SLA for every response | ||||
| KNOWLEDGE BASE AND COMMUNITY FORUMS | ||||
| Knowledge base | ||||
| Private knowledge base | ||||
| Email to knowledge base | ||||
| Auto suggest solutions | ||||
| Automatic article reordering | ||||
| Interlinking articles | ||||
| Advanced article filtering | ||||
| Automatic sitemap generation | ||||
| Advanced article bulk actions | ||||
| Community forums | ||||
| Multiple-product content mangement | ||||
| Article versioning | ||||
| Knowledge base analytics | ||||
| Article templates | ||||
| Approval workflow | ||||
| Flexible hierarchy | ||||
| SOCIAL SUPPORT | ||||
| Basic Facebook channel | ||||
| Advanced Facebook channel | ||||
| WhatsApp Business | ||||
| COLLABORATION | ||||
| Contextual collaboration with Freshconnect | ||||
| Linked tickets | ||||
| Shared ownership of tickets | ||||
| Parent-child ticketing | ||||
| Collaborators |
Up to 5000 collaborators
|
Up to 5000 collaborators
|
||
| Freshdesk-Freshservice integration | ||||
| TICKET FORMS | ||||
| Custom status | ||||
| Custom ticket fields | ||||
| Dependent fields in ticket forms | ||||
| Dynamic ticket forms | ||||
| Multilingual ticket forms | ||||
| GLOBAL SUPPORT | ||||
| Dynamic email notifications | ||||
| Multilingual knowledge base | ||||
| Multilingual satisfaction surveys | ||||
| Multiple time zones | ||||
| Multiple business hours | ||||
| Multiproduct helpdesk |
Up to 5 products
|
Unlimited products
|
||
| CUSTOMER MANAGEMENT | ||||
| Contact and company fields | ||||
| Custom contact and company fields | ||||
| Customer journey | ||||
| Customer 360 | ||||
| Link multiple companies to a single contact | ||||
| Identify contacts using external ID | ||||
| Customer segments | ||||
| CUSTOMIZATION | ||||
| Public portal customization | ||||
| API access |
0 calls/minute
|
100 calls/minute
|
400 calls/minute
|
700 calls/minute
|
| Custom domain mapping | ||||
| CSS customization | ||||
| Complete portal customization | ||||
| Customizable agent roles | ||||
| Extendable API | ||||
| FreshThemes gallery | ||||
| CHANGE MANAGEMENT | ||||
| Deactivate agents | ||||
| Audit log | ||||
| Sandbox | ||||
| SECURITY | ||||
| SSL certificate | ||||
| Single sign on | ||||
| Datacenter location | ||||
| Single sign on with SAML | ||||
| DKIM/DMARC | ||||
| Custom email servers | ||||
| Custom SSL certificates | ||||
| Advanced password policy for agents and customers | ||||
| Helpdesk restriction | ||||
| IP range restriction | ||||
| APPS | ||||
| Access to app gallery | ||||
| Email marketing and CRM apps | ||||
| Cloud telephony integration app | ||||
| Survey and feedback apps | ||||
| Time tracking and invoicing tools | ||||
| Custom apps | ||||
| FRESHDESK MOBILE APP | ||||
| Freshdesk for iOS | ||||
| Freshdesk for Android | ||||
| CUSTOMER SUPPORT | ||||
| Knowledge base | ||||
| Community forums | ||||
| 24x7 Email support | ||||
| 24x5 Phone support | ||||
| 24x5 Chat support | ||||
| FREDDY AI ADD-ONS | ||||
| Freddy Copilot @$29/agent/month | ||||
| Ticket Summarization | ||||
| Rephrase | ||||
| Solution Article Generator | ||||
| Tone Enhancer | ||||
| Message Expansion | ||||
| Draft Email Generator | ||||
| Agent Assist | ||||
| Auto Triage | ||||
| Solution Article Suggester | ||||
| Canned Response Suggester | ||||
| Sentiment Analysis | ||||
| Freddy Self Service | ||||
| Email Bot | ||||
| 500 Free Freshbots sessions | ||||
| Freddy Insights Beta | ||||
| Thank You Detector | ||||
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