Freshdesk pricing

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

Freshdesk

Free

Get going for free

$0

Up to 10 agents

Start free trial
  • Integrated ticketing across email and social

  • Ticket Dispatch

  • Knowledge Base

  • Ticket Trend Report

  • Out-of-the-box analytics and reporting

  • Choose your data center location

  • Team collaboration

  • 24x7 email support

Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

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Everything in Free and...

  • Automation

  • Collision Detection

  • 1000+ marketplace apps

  • In-depth helpdesk report

  • SLA management & business hours

  • Custom Email Server

  • Custom Ticket Views

  • Custom ticket fields & status

  • Custom SSL

  • Easily track time spent by agents on tickets

  • 24x5 phone support

Pro

Advanced automation for high performance

$49

/agent/month, billed annually

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Everything in Growth and...

  • Multiple products

  • Includes up to 5000 Collaborators

  • Round-robin routing

  • Custom Roles

  • Custom objects

  • Custom Reports and Dashboards

  • Segment customers for personalized support

  • Customer journey

  • Canned forms

  • Manage versions in knowledge base

  • Community forums

  • Extendable API Limits

  • CSAT surveys & reports

  • Multiple SLA policies & business hours

  • SLA reminder & escalation

  • Multilingual knowledge base

  • Custom apps

  • Average handling Time (AHT)

  • Custom Metrics

  • Report Sharing

Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

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Everything in Pro and...

  • Unlimited products

  • Sandbox

  • Easily manage agent shifts across time zones

  • Audit log

  • Skill-based routing

  • Knowledge base approval workflow

  • Flexible knowledge base hierarchy

  • IP range restriction

Enhance your experience with add-ons

Freshbots by Freddy Self Service

Freshbot sessions let you engage with customers 24/7 across web channels.

Freddy Copilot

Personal generative AI assistant for your support team

Freddy Insights

Generative AI-powered performance analysis and recommendations for leaders

Freshcaller

Engage customers over phone with the Freshcaller add-on.

Day Passes

Add extra agents to your account for a day

Frequently asked questions

How does the 14-day free trial work?

After you sign up, you can access all the features in the Enterprise Plan for 14 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.

What is Freddy AI?

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here.

What does beta mean for Freddy Copilot and Freddy Insights?

The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.

What happens to Freddy Copilot and Freddy Insights after the beta program ends?

Once both add-ons are released publicly after the beta program, customers on the Pro and Enterprise plans will be able to purchase them individually for their Freshworks accounts.

What is a Freshbot session?

A Freshbot session is any unique interaction between an end-user and a bot:

- On email, every email response is counted as 1 bot session

- On voice, every voice bot response is counted as 1 bot session

- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session

- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

Do I get free Freshbots sessions?

We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.

Do you have any cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

Day Passes

Need some extra hands on support?

Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.

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