Evolve: Resources on remote customer support

A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes.

 

Support 101

The most important resources to help improve your support and deliver a better experience to your customers

guide to scaling your support guide to scaling your support
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The Freshdesk Guide for Scaling Customer Support
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The Giant Guide to Customer Support Etiquette
Mapping customer journeys Mapping customer journeys
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Mapping Customer Journeys
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The Ultimate Guide to Customer Support Productivity
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Guide to Great Customer Experience
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The Customer Support Glossary

How-to Guides, Tips, and Tricks

 

Quizzes and Free Tools

CX Trends and Research

 

Presentations 

 

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The AI Dilemma - Bridging the Gap between Experimentation and…

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Using Freshdesk: Twitter and Facebook Support

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7 Deadly Sins in Customer Support

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The Secret Sauce Series - Best of 2014

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The Complete Guide to Writing a Perfect Knowledge Base Article

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How to Write Awesome Emails That Customers Love

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Favorite Fictional Characters as Support Reps