It’s no surprise that in today’s highly competitive market, brands are focusing on their customer experience, more than ever before. In fact, with customer service becoming the key differentiator for a business to succeed, your company needs to implement the right tools, processes and workflows to ensure maximum productivity from your support team. In this guide, we will take an in-depth look at all the factors that influence productivity in customer support.

Here’s an overview of the important topics covered in the guide:

• Setting the right customer expectations with Service Level Agreements (SLAs)

• Designing workflow automations, and eliminating repetitive tasks

• Implementing self-service using knowledge base, chatbots and community forums

• Tracking the right customer service KPIs and metrics

• Establishing a happy team environment to keep support agents motivated