As a customer service manager, you're responsible for hiring a stellar support team that delivers empathetic and accurate support. 

But, how do you identify if the candidate you're interviewing has those essential customer service skills?

A set of well-crafted interview questions guide you in finding the perfect addition to your team.

In this whitepaper, we've curated a list of questions that'll help you assess if a candidate has -

• Empathy and a customer-centric approach 

• Communication and persuasion capabilities 

• Problem-solving and conflict resolution abilities 

• Collaboration skills (including team skills for remote support) 

• Positive attitude and work ethics 

• Brand culture alignment