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IT Service Management
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By Use Case
As your business grows, your support team will have a number of automations and settings in place to serve customers better. When you tweak existing workflows or introduce a new feature, there is a possibility that the change might affect the experience of your customers.
With Sandbox, administrators now have a better way of trying and testing new features and configurations in Freshdesk without directly impacting customers or agents.
The Sandbox will be an exact replica of your Freshdesk account. Your ticket fields, automation rules, SLA policies and more, will all be carried over. Once created, your Sandbox account will be pre-populated with sample data that you can work on.
You can play around with new settings and configurations in your Sandbox account. This way, you’ll be able to identify issues and fix them before you implement them in your actual support setup.
You don’t have to manually copy the Sandbox settings one by one to your actual Freshdesk account. With a single click, you can review all your Sandbox changes and proceed to sync them to your Freshdesk account. Once the sync is complete, your Sandbox account is automatically deactivated.
With Sandbox, you can explore new features and functionalities in Freshdesk without them affecting your existing support workflows.
When you’re testing settings in your Sandbox account, you can identify problems that can potentially occur and decide how you want to fix them before implementation.
If there’s a critical change you want to make to your everyday support routine, you can use Sandbox to present it to senior management and ensure their approvals are in place.
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