Scaling Support

Scale your support with ease

Expand your customer support effortlessly as your business grows

Support multiple products

Provide support for all your products without having to maintain multiple helpdesks. Use a single dashboard to keep track of and respond to multiple mailboxes.

Manage multiple brands on a single helpdesk

Manage expectations better

Manage customer expectations by setting up custom Service Level Agreements (SLAs) that reflect your business priorities and make sure no query goes unanswered.

Use SLAs to set the right expectations

Set SLAs to deliver on customer expectations

Reduce the volume of incoming tickets

Empower customers to instantly solve problems on their own using solution articles that answer common queries and facilitate forums where customers can help each other.

Enable customers to help themselves

Encourage customers to help themsleves using self service

Work together and resolve faster

Collaborate with other teams across the company, and outside, to resolve customer issues much faster with advanced features like Shared Ownership and Team Huddle.

Chat with teammates right on the ticket page

Discuss and collaborate to resolve issues faster

Get help when you need it

Day Passes let you bring in occasional agents when you need extra sets of hands. You can plan for times when you’re expecting increased ticket volumes and distribute the workload better.

Use day passes to bring on additional help