Break the monotony
Make support exciting by turning your helpdesk into a game! Let agents complete tasks to earn points, level up, win rewards and work towards achievements that you want to unlock.
Make support exciting by turning your helpdesk into a game! Let agents complete tasks to earn points, level up, win rewards and work towards achievements that you want to unlock.
A simple yet ingenious way of driving your team towards a common goal is to turn ordinary, everyday tasks into Quests to promote meaningful learning and improvement.
Understand your team’s performance better by taking a look at your leaderboard. Instantly identify the top performers in your helpdesk and the ones who might need a bit more guidance.
“Gamification was a big plus for friendly agent competition. Agents aim for the ‘Quadfecta’, which means scoring highest for the month in all four of the measured categories. In 2015, we had 5 top winners who received a gift card. Freshdesk’s unique gamification features helped us identify where we needed to be more selective with hiring practices and verifying skills.”