Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Scale your support team globally without compromising on your customer service standards
Grow your support team across multiple geographies and onboard them with the right resources to ensure world-class support across the globe
Help agents be on top of their game, irrespective of the language in which they support customers
Encourage agents to seek feedback for their service and help them improve continuously without any language barrier
Create knowledge articles in multiple languages to onboard a global team effectively and enable them to create their own content which addresses common customer issues in their own language
Enable agents to add essential details regarding a ticket in their own language by translating ticket fields to all the languages you support
Setup automated notifications in an agent’s preferred language to keep teams across the globe posted about business-critical events that occur in your helpdesk
Route tickets automatically to agents proficient in the language that the customer prefers, to ensure a smooth global support experience
Translate your surveys into multiple languages and help your global support team understand their areas of improvement based on customer feedback
Instantly identify the language preferred by the customer without any manual effort and personalize their support experience from there
Help your global team to keep the translations up to date by clearly labeling untranslated and outdated content
From English to Icelandic, Freshdesk helps agents support customers in their local language, thereby eliminating any language barrier
Give proactive support a spin today, and reinvent how your team does customer support!
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