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MULTIPLE TIME ZONE HELPDESK
Extend customer support across multiple time zones with Freshdesk’s global helpdesk
Manage your support across the globe by configuring location-specific business hours and ensure that customer queries are resolved on time.
Design smart workflows with multiple SLAs
Localize SLAs using multiple time zones in business hours and have deadlines displayed on the activity dashboard in local times.
Factor in local holidays while setting up business rules and automations to ensure the support experience of customers in other countries is not affected.
Configure automation rules to assign tickets to agents based on their time zones.
Provide support in over 30 languages to customers around the world.
Control access through roles based on an agent’s responsibility, skill and experience.
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