Scale support globally

Manage your support across the globe by configuring location-specific business hours and ensure that customer queries are resolved on time.

Design smart workflows with multiple SLAs
Multiple business hours for global support

Configure location-specific SLAs

Localize SLAs using multiple time zones in business hours and have deadlines displayed on the activity dashboard in local times.

Localize SLAs for global support

Include local holidays

Factor in local holidays while setting up business rules and automations to ensure the support experience of customers in other countries is not affected.

Include local holidays into business days

Scale your support as your business grows

Automations

Configure automation rules to assign tickets to agents based on their time zones.

Multi-Lingual support

Provide support in over 30 languages to customers around the world.

Customizable agent roles

Control access through roles based on an agent’s responsibility, skill and experience.