All features Secure Helpdesk

FRESHDESK SECURITY

Freshdesk ensures every business has privacy, security, and data protection on all fronts. Over 250,000 customers entrust their daily customer interactions in our comprehensive audits of networks

Security

Ensure secure access with Custom SSL certificates

 

Encrypt your communication between web browsers and web servers. All Freshdesk accounts come with an SSL certificate enabled by default.

  • Set up your own support domain or vanity URL
  • Get your custom SSL URL up and running within 72 hours
  • Add multiple portals to your Freshdesk account with authenticated SSL certification

 

Manage customer and agent logins using IP Whitelisting

 

Restrict login access outside of work by whitelisting only office network addresses for agents and employees.

Create exclusive access for agents to log in from anywhere by linking IP whitelisting to a virtual private network (VPN).

Establish a login access system to regulate the entry of agents or agents and customers.

 

Simplify secure login through SSO

 

Set up a single sign-on (SSO) script to authenticate agents and users on your Freshdesk account by letting them use their existing credentials. Simplify account management by enabling SSO to work with your existing databases like Active Directory or social accounts like Google, Facebook and Twitter.

 

Stay secure across all Freshworks Platforms

 

Access all your Freshworks accounts with a single password or associated Google account with Fresh ID.

  • Simplified authentication process
  • Hassle-free security across Freshchat, Freshmarketer, Freshconnect, Freshsales, Freshcaller, Freshservice, and Freshteam
  • Easy access retrieval in case login credentials have lapsed
     

Data Protection and Privacy

HIPAA Compliance - Store healthcare data as per ePHI standards

 

Freshdesk is optimized to be in line with all requirements of HIPAA. 

  • Enable SAML SSO for users to access your support portal with unified identification and authentication 

  • Configure a custom mail server for all your email transactions to ensure they are hosted autonomously outside Freshworks; completely managed at your end.

  • Add multiple encrypted fields as custom fields in your forms to receive and store sensitive customer data.

HIPPA compliant helpdesk

GDPR Compliance - Deliver your customers the right to privacy

 

Freshdesk is equipped with GDPR-ready features for all our customers worldwide. Ensure your helpdesk follows GDPR recommended principles for privacy and security of personal data even if you operate outside the EU.

  • Facilitate data access requests from your customers.
  • Delete end-user and agent profiles on request
  • Export contact details, tickets, and forums the user has contributed on request
     

Additional product security features

Click-jacking prevention
SHA 256 encoding
JWT authentication for APIs
Granular app management
Data encryption at rest
Cross-site scripting mitigation

Information Security Compliance Certifications