Secure Helpdesk

Safeguard your helpdesk data with Freshdesk

Scale across the globe without worrying about cross-border security checks. Freshdesk is a globally secure platform.

Ensure secure access with Custom SSL certificates

Encrypt your communication between web browsers and web servers. All Freshdesk accounts come with an SSL certificate enabled by default.

Set up your own support domain or vanity URL
Get your custom SSL URL up and running within 72 hours
Add multiple portals to your Freshdesk account with authenticated SSL certification

Manage customer and agent logins using IP Whitelisting

Restrict login access outside of work by whitelisting only office network addresses for agents and employees.

Create exclusive access for agents to log in from anywhere by linking IP whitelisting to a virtual private network (VPN).

Establish a login access system to regulate the entry of agents or agents and customers.

Simplify secure login through SSO

Set up a single sign-on (SSO) script to authenticate agents and users on your Freshdesk account by letting them use their existing credentials. Simplify account management by enabling SSO to work with your existing databases like Active Directory or social accounts like Google, Facebook and Twitter.

Stay secure across all Freshworks Platforms

Access all your Freshworks accounts with a single password or associated Google account with Fresh ID.

Simplified authentication process
Hassle-free security across Freshchat, Freshmarketer, Freshconnect, Freshsales, Freshcaller, Freshservice, and Freshteam
Easy access retrieval in case login credentials have lapsed

HIPAA Compliance - Store healthcare data as per ePHI standards

Freshdesk is optimized to be in line with all requirements of HIPAA.

Enable SAML SSO for users to access your support portal with unified identification and authentication
Configure a custom mail server for all your email transactions to ensure they are hosted autonomously outside Freshworks; completely managed at your end.
Add multiple encrypted fields as custom fields in your forms to receive and store sensitive customer data.

GDPR Compliance - Deliver your customers the right to privacy

Freshdesk is equipped with GDPR-ready features for all our customers worldwide. Ensure your helpdesk follows GDPR recommended principles for privacy and security of personal data even if you operate outside the EU.