Freddy AI for CX
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Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Scale across the globe without worrying about cross-border security checks. Freshdesk is a globally secure platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Freshdesk ensures every business has privacy, security, and data protection on all fronts. Over 250,000 customers entrust their daily customer interactions in our comprehensive audits of networks
Encrypt your communication between web browsers and web servers. All Freshdesk accounts come with an SSL certificate enabled by default.
Restrict login access outside of work by whitelisting only office network addresses for agents and employees.
Create exclusive access for agents to log in from anywhere by linking IP whitelisting to a virtual private network (VPN).
Establish a login access system to regulate the entry of agents or agents and customers.
Set up a single sign-on (SSO) script to authenticate agents and users on your Freshdesk account by letting them use their existing credentials. Simplify account management by enabling SSO to work with your existing databases like Active Directory or social accounts like Google, Facebook and Twitter.
Access all your Freshworks accounts with a single password or associated Google account with Fresh ID.
Freshdesk is optimized to be in line with all requirements of HIPAA.
Enable SAML SSO for users to access your support portal with unified identification and authentication
Configure a custom mail server for all your email transactions to ensure they are hosted autonomously outside Freshworks; completely managed at your end.
Add multiple encrypted fields as custom fields in your forms to receive and store sensitive customer data.
Freshdesk is equipped with GDPR-ready features for all our customers worldwide. Ensure your helpdesk follows GDPR recommended principles for privacy and security of personal data even if you operate outside the EU.
The complete feature list is an excel sheet containing generic helpdesk features and features specific to each support channel Freshdesk has.
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