Freddy AI for CX
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By Use Case
Monitor changes easily and stay informed about the actions occurring in your
support desk with Audit Log
Changes to automation rules, agent and account settings are all recorded in Audit Log, so you can diagnose problems faster.
Instead of searching through a large list of records, isolate issues quicker by filtering changes based on time, the performing agent, and the type of change.
Whenever a record of change is made, the previous state is noted as well. This way, in case something breaks, you can just switch to the previous state.
Audit Log tracks changes even by multiple admins and records what action was performed so you are always informed.
Audit Log makes a record of every promotion, access permission and role change given to agents so you can manage them better.
Creating a new automation rule may affect other parts of your helpdesk. With audit log, it is easier to restore the previous stable state.
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