One place to track all changes
Stay informed about changes
Audit Log tracks changes even by multiple admins and records what action was performed so you are always informed.
Manage agents better
Audit Log makes a record of every promotion, access permission and role change given to agents so you can manage them better.
Get a bird’s eye view of automations
Creating a new automation rule may affect other parts of your helpdesk. With audit log, it is easier to restore the previous stable state.