All Features Self Service

A win-win Situation

Customers want instant answers to simple questions without having to wait for agents. Agents want to spend less time on answering the same questions so they can focus on the more complex problems.

Two...three (or more) heads are better than one

Bring the collective experience of everyone on your team into the Knowledge Base creation process with a scalable content management system. Large teams can build on each other's content with approval workflows, versioning, and Freshconnect to bring everyone on the same page.

Automate with Freshworks Answerbot

Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.

Help customers find answers from anywhere

Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.

Empower customers in multiple languages

Freshdesk's multilingual knowledge base supports 42 languages and makes it easy to run a global support operation. Your team can manage translations with content versioning and approvals and measure the performance of language-specific content.

Scale your content along with your product line

Create your knowledge base for multiple products and publish them to your customers on product-focused pages, all from one place

Customize without coding

Give your knowledge base page a complete make-over, so that it adheres to the look and feel of your brand

Let customers help each other

Leverage past discussions to help new customers find answers on any topic, without any intervention from your support team.

Maximize the impact of your self service with

Knowledge base

Let customers search and find answers to the simple problems they face while using your product or service.

Learn more

Help Widget

Embed your knowledge base right into your website and help customers find answers with the help widget.

Learn more

Community forums

Foster an active community where customers can ask questions and engage in discussions about your product.

Learn more