Self Service

Help your customers help themselves

Leverage advanced bots, a knowledge base with integrated forums, and a web widget to help your customers find answers faster.

Two...three (or more) heads are better than one

Bring the collective experience of everyone on your team into the Knowledge Base creation process with a scalable content management system. Large teams can build on each other's content with approval workflows, versioning, and Freshconnect to bring everyone on the same page.

Automate with Freddy Answers

Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.

Help customers find answers from anywhere

Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.

Empower customers in multiple languages

Freshdesk's multilingual knowledge base supports 42 languages and makes it easy to run a global support operation. Your team can manage translations with content versioning and approvals and measure the performance of language-specific content.