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Self Service
Let your knowledge do the talking, irrespective of when and where your customers want to get answers.
A win-win Situation
Customers want instant answers to simple questions without having to wait for agents. Agents want to spend less time on answering the same questions so they can focus on the more complex problems.
Enabling self-service doesn’t just help customers find solutions faster, but also empowers agents with the right knowledge. It also helps in reducing the ticket volume your helpdesk receives.
Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.
Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.
Manage translations to multiple languages from a single place and keep it up to date for your customers to help themselves in the language they prefer, at any time.
Create your knowledge base for multiple products and publish them to your customers on product-focused pages, all from one place
Give your knowledge base page a complete make-over, so that it adheres to your brand guidelines
Leverage past discussions to help new customers find answers on any topic, without any intervention from your support team.
Let customers search and find answers to the simple problems they face while using your product or service.
Embed your knowledge base right into your website and help customers find answers with the help widget.
Foster an active community where customers can ask questions and engage in discussions about your product.
The complete feature list is an excel sheet containing generic helpdesk features and features specific to each support channel Freshdesk has.
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