All Features Self Service

A win-win Situation

Customers want instant answers to simple questions without having to wait for agents. Agents want to spend less time on answering the same questions so they can focus on the more complex problems.

Freshdesk helps you create a seamless self-service experience

Enabling self-service doesn’t just help customers find solutions faster, but also empowers agents with the right knowledge. It also helps in reducing the ticket volume your helpdesk receives.

Lend your support a helping hand

Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.

Help customers find answers from anywhere

Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.

Expand your content for a global audience

Manage translations to multiple languages from a single place and keep it up to date for your customers to help themselves in the language they prefer, at any time.

Scale your content along with your product line

Create your knowledge base for multiple products and publish them to your customers on product-focused pages, all from one place

Present your answers the way you want

Give your knowledge base page a complete make-over, so that it adheres to your brand guidelines

Let customers help each other

Leverage past discussions to help new customers find answers on any topic, without any intervention from your support team.

Maximize the impact of your self service with

Knowledge base

Let customers search and find answers to the simple problems they face while using your product or service.

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Help Widget

Embed your knowledge base right into your website and help customers find answers with the help widget.

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Community forums

Foster an active community where customers can ask questions and engage in discussions about your product.

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