Empower customers with knowledge
Create a self service experience that supports your brand and improves customer satisfaction.
Enabling self-service doesn’t just help customers find solutions faster, but also empowers agents with the right knowledge. It also helps in reducing the ticket volume your helpdesk receives.
Prevent multiple agents from editing the same article using agent collision detection.
Writers can be notified about the feedback given by the readers about an article.
Monitor metrics like number of views, likes and dislikes to understand the effectiveness of the article.
Route more organic traffic to your knowledge base using the SEO friendly features.
Similar topics can be merged under one single topic to avoid duplication.
Ensure that suspicious posts don't go live immediately without supervision.
Convert critical issues raised in the community into tickets so they get the required attention.
Know which ideas and solutions are popular with the number of upvotes.
