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Leverage advanced bots, a knowledge base with integrated forums, and a web widget to help your customers find answers faster.
Freshworks is the only “visionary” again on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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A win-win Situation
Customers want instant answers to simple questions without having to wait for agents. Agents want to spend less time on answering the same questions so they can focus on the more complex problems.
Bring the collective experience of everyone on your team into the Knowledge Base creation process with a scalable content management system. Large teams can build on each other's content with approval workflows, versioning, and Freshconnect to bring everyone on the same page.
Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.
Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.
Freshdesk's multilingual knowledge base supports 42 languages and makes it easy to run a global support operation. Your team can manage translations with content versioning and approvals and measure the performance of language-specific content.
Create your knowledge base for multiple products and publish them to your customers on product-focused pages, all from one place
Give your knowledge base page a complete make-over, so that it adheres to the look and feel of your brand
Leverage past discussions to help new customers find answers on any topic, without any intervention from your support team.
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Let customers search and find answers to the simple problems they face while using your product or service.
Embed your knowledge base right into your website and help customers find answers with the help widget.
Foster an active community where customers can ask questions and engage in discussions about your product.
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