How the rise of Chatbots impacts Customer Experience [Infographic]

Support contact centers must rein in costs without negatively impacting customer experience. But proving that customers have successful digital customer service interactions without falling back to more expensive channels like the phone can be a significant challenge.

Here’s a sneak peek into Forrester’s report that helps these teams prove ROI for those digital investments. Gather more insights on our webinar featuring guest speaker – Kate Leggett, VP & Principal Analyst, Forrester — this Thursday, Mar 21, 3-4pm BST. If you can’t attend, register anyway to receive a free recording.

Automating customer experiences using Chatbots