SELF SERVICE
Help your customers help themselves
Leverage advanced bots, a knowledge base with integrated forums, and a web widget to help your customers find answers faster.
SELF SERVICE
Leverage advanced bots, a knowledge base with integrated forums, and a web widget to help your customers find answers faster.
Bring the collective experience of everyone on your team into the Knowledge Base creation process with a scalable content management system. Large teams can build on each other's content with approval workflows, versioning, and Freshconnect to bring everyone on the same page.
Leverage answer bots to enhance your support and help customers get the best answer from your knowledge base content any time they want.
Take your knowledge base content to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.
Freshdesk's multilingual knowledge base supports 42 languages and makes it easy to run a global support operation. Your team can manage translations with content versioning and approvals and measure the performance of language-specific content.
Create your knowledge base for multiple products and publish them to your customers on product-focused pages, all from one place
Give your knowledge base page a complete make-over, so that it adheres to the look and feel of your brand
Leverage past discussions to help new customers find answers on any topic, without any intervention from your support team.
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