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Integrate Freshdesk with your Shopify stores and provide great customer experiences.
Integrating your help desk software with Shopify saves a lot of back and forth when you want to assist your customers in effortless yet meaningful ways. Freshdesk is the perfect Shopify customer service app for e-commerce businesses that want to provide friendly and quick support.
Access order history, billing information, previous conversations, and other relevant customer details from your help desk software as you engage in customer support interactions.
From purchase to order fulfillment and after-sales service, give your customers a seamless shopping experience by integrating customer data from different support channels in a single place.
Trigger automated emails in the event of cart abandonment directly from your help desk and know what's stopping shoppers from making a purchase. You can also initiate emails to gather feedback from customers once their order is fulfilled.
Find customer information instantly and respond in minutes when customers reach out to you. A customer service app that offers customizable answer templates and canned responses helps you resolve customer problems faster without compromising personalization.
If you run a Shopify store, Freshdesk makes it easy for your customer support team to refund and cancel orders right from within Freshdesk. This way, your team need not switch tools to manage orders from the Shopify store.
When a customer contacts you, you can see their recent order history right next to their Freshdesk tickets. You can see how much they paid, what they ordered, and the current fulfillment status.
As a support agent, it can be overwhelming to switch between your Shopify stores and your helpdesk software for every refund or return request raised by your customers. Using this integration you can handle all these requests right inside Freshdesk.
Personalize and trigger emails automatically from Freshdesk when a visitor abandons a cart and find out if they are facing any issues even before they report their problem. With the Freshdesk proactive outreach for Shopify stores, you can also automate feedback collection after every order is fulfilled.
If you run multiple Shopify stores, you can connect all of these stores to a single Freshdesk account. When a customer contacts you, you can access their orders from any of these stores, inside Freshdesk.
A contact form on your Shopify store makes it easy for customers to get in touch with you when they run into trouble. With the Freshdesk-Shopify integration, you can now embed a contact form and your knowledge base in Freshdesk’s help widget. The widget helps customers browse solution articles or get in touch with you via the contact form on your Shopify site.
1. Set up the help widget in your Freshdesk account
In your Freshdesk account, go to Admin -> Channels -> Widgets. Choose which channel - contact form or solution articles or both - you want to add to the widget and customize its appearance as per your preferences. After you’ve set up the widget, go to the 'Embed code tab' and copy the code you see there.
3. Embed the widget code in the Shopify store
Click here for detailed instructions on adding the contact form
With Freshdesk, you’ll have the perfect helpdesk support for e-commerce. You’ll get a powerful help desk software with functionalities at a price point that is affordable. Support your customers locally or globally across multiple products, languages, and time zones with just one helpdesk.
Providing customer service for your Shopify store may involve customer interactions across different support channels including phone, live chat, email, messaging channels, web portal, and social media. Freshdesk Omnichannel lets you view and respond to requests from all these channels on a single dashboard, making it easy for your agents to resolve customer issues.
Explore Freshdesk Omnichannel
““We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.””
“Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports from Freshdesk, we can quickly track our biggest issues and fix them every week. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”
Freshdesk is a cloud based helpdesk software built to help teams provide exceptional customer support to their customers. If you are looking to use the best retail customer service software, we’re here.
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