Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Solve customer problems with your team right within Slack
Slack’s widely successful team-messaging service works effortlessly with Freshdesk to ensure there’s no communication gap between teams. Here’s a look at the working and specifics of the Freshdesk-Slack integration.
Send tickets to the appropriate channels on Slack. Ensure that your team members focus only on tickets that are meant for them
Enable team members to create, update and track tickets without having to leave their Slack workspace
Reduce friction while collaborating with multiple members by having all the necessary information about the ticket right inside Slack
Solve complex tickets with ease by inviting members across various functions on Slack
Prioritize, categorize, and assign incoming tickets to the right people, so your overall SLA is not affected.
Loop in teammates, split tickets, and work together as a team to resolve queries faster.
Unify all support channels like email, call, chat, social, and website to provide a single platform to boost agent productivity.
Leverage the smart automation features to automate ticket prioritization and assignment from multiple channels to provide faster resolutions.
With Freshdesk's Analytics, analyze specific KPIs to help improve your team's performance.
Assign incoming tickets based on an agent’s skill, workload, or in a round-robin fashion to divide workload efficiently.
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