Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Solve customer problems with your team right within Slack
Have a Freshdesk account already? Get Slack for Freshdesk
Slack’s widely successful team-messaging service works effortlessly with Freshdesk to ensure there’s no communication gap between teams. Here’s a look at the working and specifics of the Freshdesk-Slack integration.
Send tickets to the appropriate channels on Slack. Ensure that your team members focus only on tickets that are meant for them
Create tickets with fewer clicks using Shortcuts. In addition to this, agents can review, update and resolve tickets without leaving their Slack workspace
Reduce friction while collaborating with multiple members by having all the necessary information about the ticket right inside Slack
Solve complex tickets with ease by inviting members across various functions on Slack
Prioritize, categorize, and assign incoming tickets to the right people, so your overall SLA is not affected.
Loop in teammates, split tickets, and work together as a team to resolve queries faster.
Unify all support channels like email, call, chat, social, and website to provide a single platform to boost agent productivity.
Leverage the smart automation features to automate ticket prioritization and assignment from multiple channels to provide faster resolutions.
With Freshdesk's Analytics, analyze specific KPIs to help improve your team's performance.
Assign incoming tickets based on an agent’s skill, workload, or in a round-robin fashion to divide workload efficiently.
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