Customer support software for SMBs
Freshdesk takes the chaos out of your support process so you can focus on growing your business instead. Take control of your customer support now!
““From chaos, we now have order. This wouldn't have been possible without Freshdesk. With the help of the reports we generate through Freshdesk, we can now track our biggest issues quicker and fix them every week.””
““One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.””
““In the past one year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.””
Bring all your support requests onto Freshdesk - be it from email, chat, phone or social media. Prioritize, categorize and assign tickets automatically.
Save time by automating routine actions to be executed in common support scenarios. Set up self-service portals for customers and reduce your ticket volume.
Track key metrics from reports to measure performance and increase accountability. Use insights and make better decisions. Set SLAs to manage and resolve issues faster.
