Here's why SMBs choose us

One solution for all your problems

Customer issues flying in from all directions?

Bring all your support requests onto Freshdesk - be it from email, chat, phone or social media. Prioritize, categorize and assign tickets automatically.

Learn more about multichannel support →

Not enough resources to do a good job?

Save time by automating routine actions to be executed in common support scenarios. Set up self-service portals for customers and reduce your ticket volume.

Increase agent productivity and engagement

Wondering what’s wrong with your support?

Track key metrics from reports to measure performance and increase accountability. Use insights and make better decisions. Set SLAs to manage and resolve issues faster.

Utilize reports to support better

Transform your support from good to great

Self Service

Set up a knowledge base with FAQs to deflect incoming tickets and reduce your workload. Build forums to foster a community of your users.

Customer Satisfaction

Send out satisfaction surveys to your customers so they can tell you what they like about your service or when you need to put in that extra effort.

Integrations

Access all other support needs straight out of Freshdesk. Integrate it with your favourite apps. Or build your own using our API platform.

Trusted by over 50,000 customers