SMB - Freshdesk

Here's why SMBs choose us

““From chaos, we now have order. This wouldn't have been possible without Freshdesk. With the help of the reports we generate through Freshdesk, we can now track our biggest issues quicker and fix them every week.””

George Cremeans

Freshdesk Liaison

DTI Management

““One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.””

Douglas Anderson

Classroom Technology Manager

Lesley University

““In the past one year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.””

Stefan van den Tol

Service Manager

aNewSpring

One solution for all your problems

Customer issues flying in from all directions?

Bring all your support requests onto Freshdesk - be it from email, chat, phone or social media. Prioritize, categorize and assign tickets automatically.

Learn more about multichannel support →

Not enough resources to do a good job?

Save time by automating routine actions to be executed in common support scenarios. Set up self-service portals for customers and reduce your ticket volume.

Increase agent productivity and engagement

Wondering what’s wrong with your support?

Track key metrics from reports to measure performance and increase accountability. Use insights and make better decisions. Set SLAs to manage and resolve issues faster.

Utilize reports to support better