Help Scout provides an email-based customer support platform, a knowledge base tool, and an embeddable search widget for customer service professionals.
Best features:
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Shared inbox
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Knowledge Base
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Messages
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Customer Management
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Reporting
Pricing:
3. Helpdesk
Helpdesk is a single ticketing system for better collaboration. Business leaders can optimize their agents' daily workflows and deliver swift support.
Best features:
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Ticket Management
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Team Collaboration
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Automation
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Analytics
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Personalization
Pricing:
For teams, pricing starts at $19 per agent per month and includes a ticketing system, a 60-day chat history, and more.
4. Happyfox
Happyfox is an all-in-one help desk ticketing system that provides faster and better support for your customers. Using Happyfox, you can manage customer conversations from multiple channels like email, social, chat & phone calls in an omnichannel help desk.
Best features:
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Ticketing System
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Knowledge Base
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Automation
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Task Management
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Canned responses
Pricing:
Mighty: $ 26 Per agent/mo. All plans require a minimum of 5 help desk agents
5. Hubspot
Hubspot's ticketing system keeps track of customer service requests in one shared inbox. CS leaders can organize their team tasks, prioritize incoming requests, and optimize for more effective service.
Best features:
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Customer service automation
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Knowledge base
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Customer feedback
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Multiple ticket pipelines
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Custom support from fields
Pricing:
A free plan is available for all users. Paid plans start at $45/month with access to additional automation tools and support for team members.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations through any channel.
Best features:
Pricing:
$60 Per Agent, Per Month
7. Live Agent
Live agent helps agents save time by managing all customer messages in one app. They can keep track of all conversations, integrate their favorite tools, automate repetitive tasks and work as a team.
Best features:
Pricing:
The starter plan begins at $16 per agent per month when paid yearly.
8. Nextiva
Nextiva enables customer-facing teams to access all conversations in one place with phone, SMS, video, and email together with customer experience and productivity tools.
Best features:
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Shared management
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Contact importing
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Feedback gathering
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Ticket routing
Pricing:
Nextiva starts at $18.95 per month for between 20-99 users. This is ideal for small businesses.