Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Based on how our last 100 customers have rated us in the last 10 minutes
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
“We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
From you, our customers. Every time we resolve one of your tickets, you get an email asking you for feedback on your recent support experience. This report is a collection of the last 100 ratings we got from customers like you.
Quite a bit. We believe every single support ticket is a chance to WOW a customer. And every time we get a “not good” or “ok” response, it kills us a bit. The report is a good indicator of how well we’ve been on our mission to delight our customers-for-life.
We think throwing our support ratings open to the world works way better than just promising you great support and transparency with words. Furthermore, we are accountable for making you delirious with joy. And here’s to prove it.
We are a customer-for-life company. By delivering moments of WOW to our customers every single day, we move closer to our vision to have you as our customer-for-life.
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