What is email management software and why do you need one?
By definition, email management software is the technology that enables you to respond to and manage business or customer conversations that come in through email.
Managing emails might seem easy when you’re just starting out with your business. However, once your customer base starts growing, making sure you stay on top of all conversations gets tricky. Your inbox is likely to fill up with so many requests that you will need help with monitoring and responding to all of them. Especially in customer service, you can’t afford to keep your customers waiting for a response or fail to respond to them at all.
However, with a customer email management software, you can get your support under control by streamlining issues into one universal inbox. You can track and manage customer conversations, gather feedback, analyze trends, and do much more with a dedicated email management software.