Work together, support better.
Freshdesk enables faster collaboration between your teams to help you deliver enterprise-class customer support.
Onboard multiple teams and implement processes effortlessly. Get your teams up and running in no time without third-party assistance.
Collaborate with internal teams to reduce ticket turnaround time and improve productivity without having to expand your team size.
Bring all support conversations, be it email, phone, chat or social onto a single platform and manage every customer interaction seamlessly.
Set up a comprehensive knowledge base and deflect incoming how-to requests. Focus on customers with business critical issues instead.
Scale your support across multiple products, geographies and business hours. Coordinate better and avoid additional operational overhead.
Enterprise customers get 24x7 email and 24x5 phone support, along with implementation assistance and high priority SLAs.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
Be it setting up complex workflows or offering solutions to customers across verticals, Freshdesk helps you solve multiple problems at the same time by letting you customize your helpdesk without making compromises in your support process.
Provide your support agents access to contextual information from across the organization. Visit our marketplace and integrate your helpdesk with leading CRMs, payment solutions, and other internal & third-party tools.
Want something specific? Use our API platform to develop powerful custom solutions on your own.
We are TRUSTe certified and ISO 27001:2013 compliant. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPPAA, and are SOC I, II and III.
As a Freshdesk customer, you have an option to have your data hosted in the United States or in Europe in order to comply with any geographical storage compliances.
We offer enhanced features like role-based access, IP whitelisting, custom email servers and SAML SSO to help you enforce data security policies in your organization.