Onboard multiple teams and implement processes effortlessly. Get your team up and running in no time without third-party assistance.
Bring all support conversations be it email, phone, chat or social onto a single platform and manage every customer interaction seamlessly.
Set up a comprehensive knowledge base and deflect incoming how-to requests. Focus on customers with business critical issues instead.
Enterprise customers get 24x7 email and 24x5 phone support, along with implementation assistance and high priority SLAs.
Provide your support agents access to contextual information from across the organization. Visit our marketplace and integrate your helpdesk with leading CRMs, payment solutions, and other internal & third-party tools.
Want something specific? Use our API platform to develop powerful custom solutions on your own.
Freshdesk gets recognized in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 2nd consecutive year
We are TRUSTe certified and ISO 27001:2013 compliant. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPPAA, and are SOC I, II and III.
As a Freshdesk customer, you have an option to have your data hosted in the United States or in Europe in order to comply with any geographical storage compliances.
We offer enhanced features like role-based access, IP whitelisting, custom email servers and SAML SSO to help you enforce data security policies in your organization.