Work together, support better.

Freshdesk enables faster collaboration between your teams to help you deliver enterprise-class customer support.

Everything you need to deliver world class customer service

Setup & Implementation

Onboard multiple teams and implement processes effortlessly. Get your team up and running in no time without third-party assistance.

Collaboration

Collaborate with internal teams to reduce ticket turnaround time and improve productivity without having to expand your team size.

Multi-Channel

Bring all support conversations be it email, phone, chat or social onto a single platform and manage every customer interaction seamlessly.

Self Service

Set up a comprehensive knowledge base and deflect incoming how-to requests. Focus on customers with business critical issues instead.

Global Support

Scale your support across multiple products, geographies and business hours. Coordinate better and avoid additional operational overhead.

Support

Enterprise customers get 24x7 email and 24x5 phone support, along with implementation assistance and high priority SLAs.

What our customers have to say ....

Personalize Your Helpdesk

Be it setting up complex workflows or offering solutions to customers across verticals, Freshdesk helps you solve multiple problems at the same time by letting you customize your helpdesk without making compromises in your support process.

Personalise your helpdesk to suit your enterprise
Integrate with 100+ apps from our marketplace

Connect platforms. Extend capabilities.

Provide your support agents access to contextual information from across the organization. Visit our marketplace and integrate your helpdesk with leading CRMs, payment solutions, and other internal & third-party tools.

Want something specific? Use our API platform to develop powerful custom solutions on your own.

gartnerFreshdesk gets recognized in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 2nd consecutive year

The Safety Blanket

Data Security

We are TRUSTe certified and ISO 27001:2013 compliant. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPPAA, and are SOC I, II and III.

Data Hosting

As a Freshdesk customer, you have an option to have your data hosted in the United States or in Europe in order to comply with any geographical storage compliances.

Access Control

We offer enhanced features like role-based access, IP whitelisting, custom email servers and SAML SSO to help you enforce data security policies in your organization.

100,000 HAPPY CUSTOMERS

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