A helpdesk software that helps your teams collaborate
Freshdesk lets you manage your entire support process from one place - through email, phone, your website, even twitter or facebook.
Have you ever faced a customer situation when you have needed help from someone in a different team but couldn’t reach out to them on time, which, in turn, affected your ticket resolution time? Well, we at Freshdesk understand that customer support is everybody’s business, which is why our helpdesk software is focused on that one thing that every customer support team needs - Collaboration!
With features such as Team huddle and shared ticketing, every support issue can be assigned to or be taken over by the right person for the job helping you resolve customer issues multiple times faster.
Facebook and Twitter aren’t used only to share updates with friends and family. Use these platforms to know how your customers feel about your brand by making your helpdesk more social. Turn every tweet or a Facebook post into tickets and act on it for an exceptional customer support experience.Learn more
As your business grows and expands so will your customer base. Your customers shouldn’t have to wait till your business hours to receive a reply to their ticket. Your global business deserves a truly global helpdesk. Support your overseas customers in their local language and time zone.Learn more
Our infrastructure is handled by AWS managed servers and every account comes with an SSL certificate, IP whitelisting, easy scalability and a lot more.
Increase efficiency and remove bottlenecks in your support team with the advanced reporting available to you. Supporting customers have never been simpler.