Why is Freshdesk the most logical choice of helpdesk software for your business?

Have you ever faced a customer situation when you have needed help from someone in a different team but couldn’t reach out to them on time, which, in turn, affected your ticket resolution time? Well, we at Freshdesk understand that customer support is everybody’s business, which is why our helpdesk software is focused on that one thing that every customer support team needs - Collaboration!

With features such as Team huddle and shared ticketing, every support issue can be assigned to or be taken over by the right person for the job helping you resolve customer issues multiple times faster.

See how Freshdesk fits into your support universe

Multi-Channel Helpdesk

Gone are days when people reached out to support through phone or email. Your customers are everywhere and so should you. Offer multi-channel support to your customers via chat ,website, phone and email, with Freshdesk.

Learn more

Social Helpdesk

Facebook and Twitter aren’t used only to share updates with friends and family. Use these platforms to know how your customers feel about your brand by making your helpdesk more social. Turn every tweet or a Facebook post into tickets and act on it for an exceptional customer support experience.

Learn more

Global Helpdesk

As your business grows and expands so will your customer base. Your customers shouldn’t have to wait till your business hours to receive a reply to their ticket. Your global business deserves a truly global helpdesk. Support your overseas customers in their local language and time zone.

Learn more

Helpdesk with features galore

Secure Helpdesk

Our infrastructure is handled by AWS managed servers and every account comes with an SSL certificate, IP whitelisting, easy scalability and a lot more.

Mobile Helpdesk

Take your support wherever you go and be ready to support customers from anywhere with our native mobile app for iOS and Android. Don’t worry about missing out on tickets anymore.


Increase efficiency and remove bottlenecks in your support team with the advanced reporting available to you. Supporting customers have never been simpler.