Why is Freshdesk the most logical choice of helpdesk software for your business?
Have you ever faced a customer situation when you have needed help from someone in a different team but couldn’t reach out to them on time, which, in turn, affected your ticket resolution time? Well, we at Freshdesk understand that customer support is everybody’s business, which is why our helpdesk software is focused on that one thing that every customer support team needs - Collaboration!
With features such as Team huddle and shared ticketing, every support issue can be assigned to or be taken over by the right person for the job helping you resolve customer issues multiple times faster.
See how Freshdesk fits into your support universe
Gone are days when people reached out to support through phone or email. Your customers are everywhere and so should you. Offer multi-channel support to your customers via chat, website, phone and email, with Freshdesk.
As your business grows and expands so will your customer base. Your customers shouldn’t have to wait till your business hours to receive a reply to their ticket. Your global business deserves a truly global helpdesk. Support your overseas customers in their local language and time zone.