Take control of your customer support
Freshdesk takes the chaos out of your support process so you can focus on growing your business instead.
Bring all your support requests onto Freshdesk - be it from email, chat, phone or social media. Prioritize, categorize and assign tickets automatically.Learn more about multichannel support
Save time by automating routine actions to be executed in common support scenarios. Set up self-service portals for customers and reduce your ticket volume.Increase agent productivity and engagement
Track key metrics from reports to measure performance and increase accountability. Use insights and make better decisions. Set SLAs to manage and resolve issues faster.Utilize reports to support better
Set up a knowledge base with FAQs to deflect incoming tickets and reduce your workload. Build forums to foster a community of your users.
Send out satisfaction surveys to your customers so they can tell you what they like about your service or when you need to put in that extra effort.
Access all other support needs straight out of Freshdesk. Integrate it with your favourite apps. Or build your own using our API platform.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”