Customer support software for SMB's
Freshdesk takes the chaos out of your support process so you can focus on growing your business instead. Take control of your customer support now!
“From chaos, we now have order. This wouldn't have been possible without Freshdesk. With the help of the reports we generate through Freshdesk, we can now track our biggest issues quicker and fix them every week.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“In the past one year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.”
Bring all your support requests onto Freshdesk - be it from email, chat, phone or social media. Prioritize, categorize and assign tickets automatically.Learn more about multichannel support
Save time by automating routine actions to be executed in common support scenarios. Set up self-service portals for customers and reduce your ticket volume.Increase agent productivity and engagement
Track key metrics from reports to measure performance and increase accountability. Use insights and make better decisions. Set SLAs to manage and resolve issues faster.Utilize reports to support better
Set up a knowledge base with FAQs to deflect incoming tickets and reduce your workload. Build forums to foster a community of your users.
Send out satisfaction surveys to your customers so they can tell you what they like about your service or when you need to put in that extra effort.
Access all other support needs straight out of Freshdesk. Integrate it with your favourite apps. Or build your own using our API platform.