Why choose Freshdesk?

Support across all channels

Choose a helpdesk that is built to solve for the unique challenges businesses face while offering omnichannel support.

Faster Resolution with AI

Offer quick resolution to all your customers across all the channels with the help of our advanced AI system. 

Context across every touchpoint

Get all the information about your customers' journey across multiple channels, on one screen. No more switching tabs for information.

Let Omniroute do the heavy lifting

With Omniroute automatically assign tickets, phone calls, chat messages, and to the right agents in your team, intelligently and effortlessly.

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Designed to boost agent-productivity

Designed to boost agent-productivity

Ticketing made easy

Be it an email, chat, call, or social media posts. Convert every customer query into a ticket and resolve it from the comforts of your helpdesk.

Support portal that reflects your business

Customize the look and layout of your customer support portal with full CSS customization and ready-made themes.

Collaborate effortlessly

Discuss specific parts of tickets with experts from across your company to resolve your customer's queries quickly.

Recommended by leading industry experts

Here’s why businesses prefer Freshdesk

Easy to set up

Freshdesk’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding.

Simple and intuitive UI

With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.

Transparent pricing

Freshdesk has different plans for businesses of various sizes, but they all come with zero hidden charges or under-the-belt add-ons.

Security you can trust

 Trusted by over 50,000 customers worldwide

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