Introducing Team Huddle

Collaborate with team members across the company to resolve customer issues faster

Huddle up to deliver seamless customer service

Stop frustrating customers

Stay in sync with internal teams and make sure your customers aren't getting tossed around.

Respond as one

Work together to respond as one without confusing customers with different answers.

Resolve issues faster

Provide faster responses to customers by identifying right answers as a team.

Invite team members in helpdesk

Bring in team members from across the organization

With Team Huddle, you can gather everyone that you need to give customers the right answer as quickly as possible, without leaving your helpdesk. Simply @mention a team member to invite them to work on a ticket together.

Highlight specific issues to start a discussion

When you bring in team members into ongoing conversations, it's often overwhelming for them to read a long trail to understand what’s going on. Just highlight the part where you need an opinion or follow-up and tag a teammate for better context.

Highlight ticket issues
Separate track in helpdesk

Have all your conversations in one place

Team Huddle creates a separate space within the ticket to discuss and solve issues together. This way, all your conversations happen in one place for everyone to see, instead of getting lost in different external tools.

Bring your team together for better customer support

Get a free Freshdesk demo