Stay in sync with internal teams and make sure your customers aren't getting tossed around.
Provide faster responses to customers by identifying right answers as a team.
With Team Huddle, you can gather everyone that you need to give customers the right answer as quickly as possible, without leaving your helpdesk. Simply @mention a team member to invite them to work on a ticket together.
When you bring in team members into ongoing conversations, it's often overwhelming for them to read a long trail to understand what’s going on. Just highlight the part where you need an opinion or follow-up and tag a teammate for better context.
Team Huddle creates a separate space within the ticket to discuss and solve issues together. This way, all your conversations happen in one place for everyone to see, instead of getting lost in different external tools.