Freshdesk is integrated with many popular business applications - CRM systems, invoicing tools, and eCommerce solutions among others, out-of-the-box. So, if you want to connect your helpdesk with another solution your team is using, all you have to do is check our list. We.
Freshdesk is also the only helpdesk that is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These apps enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more.
We also encourage our customers to share their custom integrations in the Custom Apps Gallery. So, before you roll up your sleeves and start developing, make sure you check there first. And if you do end up finding a solution to your problem, you can go ahead and use it at no extra cost.
Some companies have some specific custom requirements to support their businesses. If you need custom development on top of Freshdesk, our RESTful API could be the perfect way for you to set up specific business workflows and extensive integrations. You can use your account’s API key to read information from your tickets and contacts or trigger actions in your helpdesk from any third-party source. If you know your way around API requests, the possibilities are endless.
If you get stuck somewhere, all you have to do is shoot us an email. Our API developers will be more than happy to jump in and help you figure out a solution.