Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Freshdesk is built to propel agent productivity and speedy response to customers. Agents can easily stay on top of all tickets and work collaboratively with teammates to efficiently resolve customer issues.
Customer issues from any channel can be converted into tickets in Freshdesk. This way, none of your customer conversations slip through the cracks.
Unlike email, our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
See who else is viewing or replying to the ticket.
Save replies to common tickets and reuse them.
Get notified within the tool about ticket updates.
Choose which tickets you want to see first.
Merge tickets about the same issues into one.
View every agent and system activity on the ticket.
Help your teams collaborate effectively to provide better support experiences.
A service level agreement across your Freshdesk sets performance thresholds that can be managed and optimized over time. With SLAs, set expectations for response time with customers and measure how well agents are able to meet time frames.
With Freddy AI tightly integrated with ticketing, do away with mundane, repetitive tasks and save time for your agents.
Create service tasks for customer tickets that require field visits.
The complete feature list is an excel spreadsheet outlining everything you get with your Freshdesk.
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