Omnichannel Customer Service vs Multi-Channel Support
Varnika Om on January 12, 2024. 8 min read
Did you know that over 63% of customer service leaders globally have seen increased customer expectations? While 64% of consumers say that they expect companies to respond to them in real time, approximately 72% of customers expect representatives to know their issues and order history. That’s why you need to enable seamless omnichannel customer service…