Handle widespread issues efficiently

Streamline emergency responses by linking similar tickets to a master ticket assigned to the main problem-solving agent.

 

Provide a better customer experience

Send customers instantaneous, accurate answers by linking tickets for faster resolution, and consistent communication.

Link related tickets to a master ticket

Send simultaneous updates on all linked tickets

Run periodic checks on tickets that are overdue or pending response. Set up reminders and escalations so that your team can resolve tickets faster.

Send updates as internal broadcast messages

More features to improve collaboration

Shared Ownership

Share tickets with agents from other teams to collaborate on issues without compromising on visibility or access to tickets.

Parent-child Ticketing

Break down complex issues and multistage processes into child tickets for various teams to work on in parallel.

Agent collision alerts

Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.