Streamline emergency responses by linking related tickets to a master ticket that can be assigned to the main problem-solving agent.
Send customers prompt, accurate answers by linking tickets for faster resolution and easy communication.
Run periodic checks on tickets which are overdue or pending response. Set up reminders and escalations so that your team can resolve tickets faster.
Share tickets with agents from other teams to collaborate on issues without compromising on visibility or access to tickets.
Break down complex issues and multistage processes into child tickets for various teams to work on in parallel.
Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.