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Freshworks Neo
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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Parent-child Ticketing
Resolve complex issues faster by splitting ticket into smaller sub-tickets which can be worked on in parallel
Reduce overall resolution time for complex, multi-stage issues by breaking them down into child tickets, which can be worked on by respective teams in parallel.
Save ticket templates for recurring tasks so you can create child tickets in a jiffy and assign them to the right teams.
Chat with your teammates or experts across your organization right next to the ticket to retain context and solve problems faster.
Deliver faster, consistent updates to customers reporting similar issues by linking related tickets together.
Collaborate and resolve issues efficiently, without getting in each other’s way using Freshdesk’s shared inbox.
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