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Parent-child Ticketing
Resolve complex issues faster by splitting ticket into smaller sub-tickets which can be worked on in parallel
Reduce overall resolution time for complex, multi-stage issues by breaking them down into child tickets which can be worked on by respective teams in parallel.
Save ticket templates for recurring tasks so you can create child tickets in a jiffy and assign them to the right teams.
Discuss tickets with teammates and experts across your organization right within the helpdesk to find the best solutions for customer queries.
Give customers reporting similar issues prompt, consistent updates across the board by linking related tickets together.
Collaborate and resolve issues efficiently, without getting in each other’s way using Freshdesk’s team inbox.
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