Work more efficiently to reduce resolution time

Reduce overall resolution time for complex, multi-stage issues by breaking them down into child tickets which can be worked on by respective teams in parallel.

Creating child tickets

Maximize productivity with ticket templates

Save ticket templates for recurring tasks so you can create child tickets in a jiffy and assign them to the right teams.

Ticket templates

Resolve tickets faster than ever

Team Huddle

Discuss tickets with teammates and experts across your organization right within the helpdesk to find the best solutions for customer queries.

Linked Tickets

Give customers reporting similar issues prompt, consistent updates across the board by linking related tickets together.

Team Inbox

Collaborate and resolve issues efficiently, without getting in each other’s way using Freshdesk’s team inbox.