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Give support agents visibility and access to customer issues even as different teams work on the ticket.
Create precise and efficient workflows by sharing tickets with different parties involved without compromising access.
The importance of collaboration
Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to inquiring customers.
Chat with your teammates or experts across your organization right next to the ticket to retain context and solve problems faster.
Link and track similar issues across your helpdesk to give consistent, relevant updates to all your customers.
Resolve complex issues faster by breaking them down into actionable tickets that various teams can work on in parallel.
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