Collaborate efficiently to resolve tickets

Create clear and efficient workflows by sharing tickets with different parties involved without compromising on your access to them.

The importance of collaboration

Ticket Assignment

Always have an answer for the customer

Ensure that customer-facing agents always have up-to-date information on the status of tickets to give to enquiring customers.

Ticket status properties

Collaborate to resolve tickets

Team Huddle

Get all the inputs you need to give customers the right answers by starting conversations with your team about parts of tickets you want to discuss.

Linked Tickets

Link and track similar issues across your helpdesk to give consistent, relevant updates to all your customers.

Parent Child Ticketing

Resolve complex issues faster by breaking them down into actionable tickets that various teams can work on in parallel.