Do more with your email support
Automate workflows for efficiency
Automate tasks like tagging and assigning tickets so you can focus on fixing your customers’ problems.
Set targets for ticket resolution
Define service level targets to make sure your agents send timely responses to every issue that comes in.
Collaborate to resolve issues faster
Get help on issues from teammates even as you work on tickets, with Freshdesk’s in-built discussion pane.
Support customers wherever they are
Let customers reach out to you where they feel comfortable - be it email, social media or your website.
Stay informed with notifications
Get notifications for important events within the helpdesk and be alerted even if you’re not at your desk.
Use data to drive decisions
Track the right metrics to understand how quickly your team is resolving issues or when they’re the busiest.