Why Freshworks Customer Service Suite is your best bet to offer exceptional support
From AI-powered conversational support to robust ticket management, our Suite helps you exceed customer expectations with seamless and prompt support.
Our intelligent chatbots understand natural language and can be easily deployed across messaging channels and websites to quickly resolve common customer queries.
Help your agents offer more contextual and empathetic responses with generative AI that boosts their productivity and acts as your agents’ personal assistant.
Quickly surface ticket trends and optimize your support operations for better efficiency with AI continually analyzing your performance data at the backend.
Your admins can take advantage of AI-powered, prompt-based automation to configure workflows, build APIs, deploy chatbot flows, generate reports, and more.
Up to 70%
Of customer conversations can be deflected with Freshbots
Source: Freshchat Benchmark Report 2023
Up to 83%
Admin time savings with automated ticket triaging
Source: Results from the latest Freddy AI private beta launch
Up to 57%
Agent time savings with AI-powered conversation summarizations
Source: Results from the latest Freddy AI private beta launch
For fast growth
$ 29
/agent/month, billed annually
$35
/agent/month, billed monthly
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Administrator Capabilities
Contacts and Account Management
Dashboard and Analytics
Security and Privacy
For high performance
$ 69
/agent/month, billed annually
$ 83
/agent/month, billed monthly
Everything in Growth, plus:
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Contacts and Account Management
Administrator Capabilities
Dashboard and Analytics
For enterprise-grade support
$ 109
/agent/month, billed annually
$ 131
/agent/month, billed monthly
Everything in Pro, plus:
Self-Service
Ticketing
Administrator Capabilities
Dashboard and Analytics
Security and Privacy
500 Freshbots sessions included with paid plans
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