ArchITects of Delight

How IT leaders can bridge the gap between customers and customer service

Companies that obsess over customers win.

However, the pandemic has exposed cracks in even the most mature customer service organizations, where high contact volumes and low staffing levels took a toll on customer interactions. 

As a technology leader, your opportunity is to provide ways to improve how your company can support customers. Customer service is one of the most critical touchpoints for your company's customer engagement. And your mandate is to deliver technology that creates service experiences that build loyalty and drive revenue growth.

In this webinar featuring Forrester, we share insights on the IT leader's role in:

• Leveraging technology to increase customer delight and reduce service load

• Improving the resilience and agility of customer service operations

• Ensuring the continual innovation in the customer experience