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From a customer’s perspective, every interaction with your brand should be a part of a singular experience. Whether they reach out via web forms, live chat, social media or even in-store, customers expect contextual and seamless support. But the reality is very different. The customer’s experience is fragmented and the teams that serve them are disconnected. This leads to unhappy customers and frustrated agents.
Join us for this webinar where we show you how Freshdesk Omnichannel helps businesses have more meaningful conversations with their customers and turn service agents into true customer champions.
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