Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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For every customer who raises a support ticket, several others experience the same issue and yet never reach out to your support team. Proactive support is a great way to engage with such dissatisfied customers and prevent churn while improving key metrics such as CSAT and NPS and decreasing the ticket query volume.
Join us in this webinar as we share why and how support teams should rely on data and how Freshdesk can give agents context, improve agent workflows, and help them derive insights from analytics through native features and add-ons.
Lead, Product Marketing
Senior Product Manager, Freshdesk
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High-performing support teams are increasingly relying on connected data to own and adapt the end-to-end customer experience.
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