Setting up field service operations in a post-COVID-19 world

The impact of the pandemic on the field service industry has forced businesses to rethink how they can connect with customers and provide solutions. Customers are no longer comfortable allowing technicians to enter into their homes. Social distancing has become the norm and it is strongly enforced. Many regions are still under lockdown, restricting business operations to specific hours.

Saving time and improving the productivity of field employees is critical especially during the coronavirus crisis. This can be done by improving the efficiency of field service operations, which is driven by workflow improvements, automations, and new technology enablers. All of this can lead to higher bottom-line profits for field service organizations. 

Join us for this 45-minute workshop on how to adapt and streamline your field service operations for success. In this session, you will learn how to:

• Use integrated cloud-based customer support and field service solution that empowers admins, helpdesk agents, and supervisors to uplevel your field service organization.

• Quickly onboard new field employees as you scale up operations and provide them the tools and digital guides they need to solve issues quickly and efficiently.

• Improve internal collaboration and communication with your customers to provide them with better transparency.

• Streamline your workflows with powerful automations, reducing employee dependency when organizing your service operations.

• Incorporate new technology enablers and integrations to provide remote expert assistance.

Deliver stellar service with Freshdesk Field Service Management.