Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
A recent report from Forrester found that Freshdesk provides 462% ROI over a three year period. The report also points out that Freshdesk can help businesses save money with its agent productivity and efficiency features.
In this webinar, we’re going to be taking you through Freddy AI for CX, the most advanced AI-engine for powering customer service, that works on all stages of the CX lifecycle. With Freddy, your business can provide intelligent self-service and unlock a world of productivity for your agents by eliminating busywork.
In the webinar, we'll show you how you can:
Build AI-powered chatbots using a no-code bot builder interface to detect intent, engage, and provide resolutions to incoming customer questions across multiple messaging channels
Automatically triage incoming tickets to route, assign, and classify them inside Freshdesk, aiding in faster response times
Quickly onboard agents and have them get trained on-the-job for various support scenarios by building Assist Bots - bots for agents!
Setup and trigger processes automation workflows to execute actions on 3rd party systems to bring down response and resolution times rapidly
Improve your team's performance and your CSAT ratings while reducing your operations costs!
Watch this webinar to learn how you can supercharge your Freshdesk with Freddy AI and bring in intelligent automation in your customer support lifecycle.
Senior Product Manager, Freshworks
Ajinkya is a Senior Product Manager at Freshworks and manages the Freddy AI initiatives for Freshdesk. He has diverse experience in consumer tech across fintech, ride-hailing, and edtech. Outside of work, he is an avid long-distance runner and loves to be outdoors, trekking on mountain slopes.
Product Marketing Manager, Freshworks
Sumana is a Product Marketer in the Freshdesk Marketing team and takes care of marketing for Freddy AI for CX specifically. In her free time, she likes to cook and re-read Harry Potter. If you have any questions about this webinar, please reach out to her at firstname.lastname@example.org.
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